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Returns & Refunds Policy
Due to the perishable nature of our fresh meal plans, we cannot accept returns for change of mind. If you receive a damaged or incorrect order, please contact our support team within 24 hours of delivery for a full resolution.
1
Document the Issue
Take clear photos of the damaged items or the incorrect meal labels immediately upon delivery.
2
Contact Support
Email our team at support@bondimealprep.com with your order number and the photos within 24 hours.
3
Internal Review
Our kitchen team will investigate the discrepancy and verify the batch details within 1-2 business days.
4
Refund or Credit
Once approved, we will issue a direct refund to your original payment method or provide a credit for your next delivery.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing